You may cancel your contract in written form (for instance letter, fax, e-mail) within 14 days without any reason, or – if the item has been given to you before the end of this period – you can also cancel by sending the item back. The period begins upon receipt of this policy in written form, but not before receipt of the goods by the recipient (in the case of recurring delivery of the same type of goods, not before receipt of the first installment), and also not before fulfillment of our information duties in accordance with Art. 246 § 2 in conjunction with § 1 Paragraphs 1 and 2 EGBGB (Introductory Law to the German Civil Code), as well as our duties in accordance with § 312 e Paragraph 1 Clause 1 BGB in conjunction with Art. 246 § 3 EGBGB. For compliance with the cancellation period, the dispatch of the cancellation or the item in due time is sufficient.
The cancellation is to be addressed to:
Telefax-no.: +49 (0)7251 / 800144
Consequences of cancellation
In case of a valid cancellation, the services received by either side and the profits drawn (for instance interest) shall be refunded, or if applicable, be returned. If you are unable or partially unable to refund or return the service or usage (for instance benefits of use) to us, or you can only return it in an impaired condition, you have to pay an appropriate compensation according to the value.
End of the cancellation policy instruction